Refund policy

Refund Policy for Ethiomarketplace.com

At Ethiomarketplace.com, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds are issued for our Buy and Sell Services and Fresh Meat and Live Animal Delivery services. Please read the policy carefully before making a purchase.

1. General Refund Terms

1.1 Eligibility for Refunds:
Refunds are only provided under specific circumstances outlined below.
1.2 Non-Refundable Items:
Certain products and services may not be eligible for refunds due to their nature, such as perishable items or certain non-tangible services.

2. Refund Policy for Buy and Sell Services

2.1 Service Fees:

  • Fees for listing items on Ethiomarketplace.com are non-refundable once the listing is live.
  • If a technical issue prevents your listing from appearing, contact our support team for assistance.

2.2 Disputes Between Buyers and Sellers:

  • Ethiomarketplace.com is a platform connecting buyers and sellers and does not guarantee the quality, safety, or legality of listed items.
  • Refunds for items purchased through the platform must be handled directly between the buyer and seller.

2.3 Paid Promotions or Ads:

  • Refunds for promoted or featured listings are only issued if the promotion was not delivered due to a technical error on our end.

3. Refund Policy for Fresh Meat and Live Animal Delivery

3.1 Eligibility for Refunds:

  • Refunds are available if the delivered product does not match your order (e.g., wrong item or incorrect quantity).
  • Refunds are also applicable for products damaged during delivery.

3.2 Non-Refundable Cases:

  • Refunds are not provided for dissatisfaction with the quality of live animals or fresh meat after delivery if no defects were reported upon receipt.
  • Refunds are not provided for delays caused by factors beyond our control (e.g., traffic, weather).

3.3 Process for Reporting Issues:

  • Customers must inspect their order upon delivery and report any issues within 24 hours.
  • Contact our support team with your order details, photographs of the issue, and a description of the problem.

3.4 Resolution Options:

  • If eligible, customers can choose between a replacement, store credit, or a full refund.

4. Refund Process

4.1 How to Request a Refund:

  • Contact us at support@ethiomarketplace.com or [Insert Phone Number] with your order details.
    4.2 Refund Timeline:
  • Approved refunds will be processed within 7-14 business days, depending on your payment method.

5. Changes to This Refund Policy

We reserve the right to modify this policy at any time. Any changes will be posted on this page with the updated effective date.

6. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us:

  • Email: ethiomarket4u@gmail.com
  • Phone: +251994803030

Thank you for choosing Ethiomarketplace.com. We value your trust and strive to provide the best service possible.