Refund policy

🧾 Refund Policy – Ethiomarketplace.com

At Ethiomarketplace.com, we aim to deliver a smooth and secure experience for both buyers and sellers. This Refund Policy outlines the conditions under which refunds may be issued depending on how the product was purchased:

🔹 1. General Refund Terms

1.1. Eligibility for Refunds:

Refunds are available only for purchases completed through our website's checkout system.

1.2. Non-Refundable Items:

  • Products or services purchased outside the website (via direct phone calls or external contact) are not covered by this refund policy.

  • Perishable items or services consumed at the time of delivery are also non-refundable unless otherwise stated.

✅ 2. Refund Policy for Products Purchased via Website Checkout

For items purchased using Ethiomarketplace.com built-in checkout and payment system:

2.1. Service Accountability:

  • EMT is responsible for processing and delivering orders made through the platform.

  • If the delivered product does not match the description, is defective, or is damaged in transit, customers are eligible for a refund or replacement.

2.2. How to Request:

  • Report any issues within 24 hours of receiving the product.

  • Contact our support team with:

    • Your order number

    • Photos of the item (if applicable)

    • A brief description of the issue

2.3. Refund Resolution Options:

Eligible cases may be resolved through:

  • Full refund

  • Store credit

  • Replacement item

2.4. Processing Time:

Refunds will be processed within 7–14 business days, depending on the payment method used.

☎️ 3. For Items Arranged via Direct Contact (No Online Checkout)

If a buyer contacts the seller outside the website checkout (e.g., by phone or private communication) and completes the transaction independently:

  • EMT is not responsible for the product’s quality, delivery, or refund eligibility.

  • No refund or buyer protection can be provided by Ethiomarketplace.com for these offline transactions.

  • Buyers must deal directly with the seller for any disputes or resolutions.

📌 Important: Always use the website’s checkout system to ensure buyer protection.

💼 4. Buy & Sell Listings and Ads

4.1. Listing Fees:

  • Listing and promotion fees are non-refundable once the ad is live on the website.

4.2. Promotions:

  • If a technical issue on EMT’s side prevents delivery of a paid promotion, contact support for resolution.

🔄 5. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on our website with the effective date.

📞 6. Contact Us

For refund questions or concerns related to checkout-based purchases, contact:

Thank you for using Ethiomarketplace.com
We encourage all users to purchase through our secure checkout system for the best experience and full protection.