Refund policy

🧾 Refund Policy – Ethiomarketplace.com

At Ethiomarketplace.com, we aim to deliver a smooth and secure experience for both buyers and sellers. This Refund Policy outlines the conditions under which refunds may be issued depending on how the product was purchased:

🔹 1. General Refund Terms

1.1. Eligibility for Refunds:

Refunds are available only for purchases completed through our website's checkout system.

1.2. Non-Refundable Items:

  • Products or services purchased outside the website (via direct phone calls or external contact) are not covered by this refund policy.

  • Perishable items or services consumed at the time of delivery are also non-refundable unless otherwise stated.

✅ 2. Refund Policy for Products Purchased via Website Checkout

For items purchased using Ethiomarketplace.com’s built-in checkout and payment system:

2.1. Service Accountability:

  • EMT is responsible for processing and delivering orders made through the platform.

  • If the delivered product does not match the description, is defective, or is damaged in transit, customers are eligible for a refund or replacement.

2.2. How to Request:

  • Report any issues within 24 hours of receiving the product.

  • Contact our support team with:

    • Your order number

    • Photos of the item (if applicable)

    • A brief description of the issue

2.3. Refund Resolution Options:

Eligible cases may be resolved through:

  • Full refund

  • Store credit

  • Replacement item

2.4. Processing Time:

Refunds will be processed within 7–14 business days, depending on the payment method used.

☎️ 3. For Items Arranged via Direct Contact (No Online Checkout)

If a buyer contacts the seller outside the website checkout (e.g., by phone or private communication) and completes the transaction independently:

  • EMT is not responsible for the product’s quality, delivery, or refund eligibility.

  • No refund or buyer protection can be provided by Ethiomarketplace.com for these offline transactions.

  • Buyers must deal directly with the seller for any disputes or resolutions.

📌 Important: Always use the website’s checkout system to ensure buyer protection.

💼 4. Buy & Sell Listings and Ads

4.1. Listing Fees:

  • Listing and promotion fees are non-refundable once the ad is live on the website.

4.2. Promotions:

  • If a technical issue on EMT’s side prevents delivery of a paid promotion, contact support for resolution.

🔄 5. Changes to This Policy

We may update this Refund Policy from time to time. The latest version will always be posted on our website with the effective date.

📞 6. Contact Us

For refund questions or concerns related to checkout-based purchases, contact:

Thank you for using Ethiomarketplace.com
We encourage all users to purchase through our secure checkout system for the best experience and full protection.

Let me know if you'd like this turned into a printable PDF, a Shopify page, or translated into Amharic as well.