Shipping policy

Shipping Policy

Welcome to Ethiomarketplace.com! Below, you will find the details of our shipping policy, designed to provide clarity for the two key services we offer.

1. Shipping for Marketplace Ads Services

At Ethiomarketplace.com, we act as a platform where users can post advertisements for buying and selling items. Since we do not physically manage products listed on our site:

  • Delivery Responsibility: Shipping, delivery, or item handovers are arranged directly between the buyer and seller.
  • Fees: Ethiomarketplace.com does not charge any shipping or delivery fees for marketplace listings.
  • Support: We recommend that buyers and sellers clearly discuss shipping costs, delivery timeframes, and logistics before completing a transaction.

2. Shipping for Chanel Products and Other Services

For the personalized selling of Chanel products and other specific services provided directly by Ethiomarketplace.com, our shipping terms are as follows:

Shipping Locations:

  • We currently deliver within Ethiopia.
  • Delivery to areas outside major cities may require additional time or fees.

Processing Time:

  • Orders are processed within hours & business days after payment confirmation.
  • If there is a delay due to high demand or other factors, we will notify you promptly.

Shipping Costs:

  • Shipping fees vary based on location and order weight. Fees will be calculated and displayed during checkout.
  • Free shipping updated at checkout

Delivery Time:

  • Standard delivery:  in hours within Addis Ababa.
  • Expedited delivery: @ 1 hour (extra charges apply).

Order Tracking:

  • A tracking number will be provided via email once your order has shipped.

Pickup Option:

  • Customers in Addis Ababa can opt for in-person pickup at no additional cost. Please select the "Local Pickup" option at checkout.

General Shipping Policy Notes

  1. Damaged or Lost Packages:

    • For marketplace transactions, Ethiomarketplace.com is not liable for shipping-related issues.
    • For direct purchases, please contact us within 48 hours of delivery if items arrive damaged.

  2. Returns and Refunds:

    • For direct sales, refer to our Return Policy.
    • Marketplace transactions are not eligible for returns via Ethiomarketplace.com.

  3. Contact Us:

Thank you for choosing Ethiomarketplace.com!